Shipping & Returns

Shipping

• Made to order. Each piece is printed when you order.
• Typical delivery windows:
  • USA/EU facilities: 5–10 business days to your door.
  • Global facilities: 10–21 business days to your door.
• You’ll receive tracking when your item ships. Some orders may arrive in multiple packages.

Returns & Exchanges

Most items are made to order, so we don’t accept returns or exchanges for size, color, or change of mind.

We’re reasonable about real issues:

• Damaged, misprinted, or incorrect item? Email will@sanquilly.com within 30 days of delivery with your order number and clear photos of the issue. We’ll reprint or refund after review.
• Lost in transit? If tracking hasn’t updated for 10 business days (domestic) or 20 business days (international), contact us and we’ll investigate and replace if the carrier confirms loss.
• Wrong address / unclaimed: If an order returns due to an invalid address or being unclaimed, we can reship once the reship fee is paid.

Cancellations & Edits

Orders move to production quickly. You have a 2-hour window after purchase for address or size edits. After production starts, cancellation isn’t possible. Please reach out to will@sanquilly.com promptly if you have any questions or concerns with your order.

For care and materials information, see the Fabric & Print Guide.